Troubleshooting

Find the message you saw, then do what it says below. When a run stops partway, it usually offers Continue, which carries on from where it stopped.

"…stopped because this Mac is no longer signed in"

Sign in again with your email, then choose Continue. Nothing was deleted.

"…couldn't reach Loom"

Your Mac is offline, or our service is briefly unreachable. Choose Continue when the connection is back.

"You have used today's free usage"

On Free, you can use about $1 a day. Your agents carry on tomorrow, or straight away if you choose a plan or top up (Plans and usage).

"No usage to run on right now"

Your balance is $0. Top up, change your plan, or wait for your plan's next month.

"…stopped at this month's safety limit"

A ceiling on every account so nothing runs away. Write to support@loomagent.co.

"…used all the steps one message may take"

The task was bigger than one go. Choose Continue, or break it into smaller requests.

"…too many things going at once"

Several agents are running together. Choose Continue in a moment.

"Google didn't give everything Gmail (or Calendar) needs"

On Google's page, some boxes were left unticked. Sign in with Google again and allow everything.

"Your agent is paused: it holds a sign-in that no longer works"

A website or Google sign-in has expired or was changed. Open the agent, sign in again, and it carries on.

A site "wants to check that a person is using" the browser

Choose Open the page under Needs you, pass the check, and the agent carries on. Or choose Not now to skip that site.

A routine "didn't run", or skipped a step

Routines can't stop to ask you, so a step that needs your OK is skipped and you're told afterwards. Change the Rule to Always if you're happy for it to go ahead, or run it yourself with Run now. A routine also can't run while your Mac is asleep or off; when you're back, Home shows what didn't run, with Run now.

"This sign-in wasn't started on this Mac"

Someone, perhaps you on another Mac, asked for a sign-in email. If it wasn't you, ignore it and don't share the code with anyone.

"This Mac signed in less than a day ago, so it can't delete the account yet"

A safety measure. Wait a day, or use a Mac that has been signed in longer.

"The Keychain refused"

Try again. If it keeps refusing, restart your Mac.

"Use an address that starts with https://"

Custom connections must use a secure address. Check the address the service gave you.

"Can't check your account right now"

Usually a brief connection problem. Wait a minute and try again.

Something isn't right in Settings › Status

Status lists any problems and which agents they affect, with a fix next to each.

Still stuck?

Choose Report an issue in Loom's sidebar; you see a summary of what will be sent first. Or write to support@loomagent.co.